Spa Etiquette
Spa Arrivals
Please arrive 15 minutes prior to your appointment to
prepare for your spa or salon experience.
In case of late arrival, please understand that your
treatment will be condensed in respect of the following guest.
Reservations
Advance reservations are recommended to accommodate your
experience and for you to enjoy your time of serenity.
Secure with Credit Card
Bridal Parties and group bookings require a 50% deposit.
Cancellation Policy
As a courtesy to other guests and technicians, please kindly provide us
with 24 hours cancellation notice. A 50% cancellation fee is imposed
for any treatments booked. Packages and group reservations require
48 hours cancellation notice. Without notification, a 100% cancellation
fee is imposed for any treatments booked.
Per Treatment
What do I do before spa and salon treatments?
Just relax, rejuvenate and replenish.
When you arrive you will be given a client profile form to complete.
Please advise us and/or your doctor upon treatment of any
medical conditions, allergies, high blood pressure, pregnancy
or any other requirements.
Peaceful Enjoyment:
To ensure relaxation we kindly ask you to keep voices hushed
and turn cell phones and pagers off during spa & salon
treatments so that all guests can enjoy serenity.
We must maintain a relaxing and peaceful environment.
It is important that children be supervised at all times and only
in the spa and salon when they are having a treatment.
What to Wear:
We suggest wearing comfortable loose clothing.
Don't forget your sandals if you're having a pedicure.
You may wear spa disposable undergarments
provided with your body treatments.
An additional pair of undergarments
or bathing suit is optional for all body treatments.
Your privacy will be protected at all times.
We are not responsible for any lost items.
Please leave your personal belongings at home.
About Payment:
Gratuities are at your discretion on spa and salon experiences.
Our best reward is when you recommend the
spa and salon to your friends and families.
Gift certificates do not include gratuities.
We accept Visa, MasterCard, Debit and Gift Certificates.
HST is not included in the prices of spa or salon treatments.
Prices are subject to change without notice.
